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> Index of every page on this site: [llms.txt](https://recodive.com/llms.txt)

# **Support**

Email is the best way to reach us. We read everything and answer as soon as we can.

- **Help or a problem:** [support@stoodle.app](mailto:support@stoodle.app). Please include your device (iPhone, Apple Watch or Mac model), the OS version, and what happened.
- **Ideas and feedback:** [feedback@stoodle.app](mailto:feedback@stoodle.app). Tell us what would make Stoodle better for you.

## Common Questions

**Reminders don't arrive.**  
Check that notifications for Stoodle are allowed (Settings › Notifications › Stoodle on iPhone; System Settings › Notifications on Mac). Reminders follow your workday, so outside your work hours, on days off and during breaks they wait.

**Hands-free detection doesn't notice my desk moving.**  
It needs an electric standing desk. Lay the iPhone flat on the desktop (not on a stand or in your hand), keep Stoodle open, and raise or lower the desk. You can run the test again from Settings. If Motion & Fitness access is off, turn it on in Settings › Privacy & Security › Motion & Fitness.

**My iPhone and Mac don't agree.**  
Both need to be signed in to the same Apple Account with iCloud sync on in Stoodle's Settings. Changes usually arrive within a few seconds.

**Which Bluetooth desks work?**  
Desks with a LINAK Bluetooth controller, such as IKEA IDÅSEN; desks with a Jiecang controller and its Bluetooth handset or adapter, such as Youp, Fully Jarvis, Uplift and Desky; PairLink desks, such as UpDown Desk and Ergostol; and TiMOTION desks with built-in Bluetooth. Bluetooth desks need Stoodle Pro.

**I bought Pro on another device.**  
Open Stoodle Pro and tap Restore. Pro is tied to your Apple Account and works on iPhone and Mac.

**Is Stoodle medical advice?**  
No. Changing position often matters more than standing longer. If you have back, leg or circulation problems, ask a clinician what suits you.

## Privacy

Stoodle has no account and sends nothing to us. See the [Privacy Policy](https://recodive.com/legal/stoodle/privacy) and the [Terms of Use](https://recodive.com/legal/stoodle/terms).

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## Sitemap

See the full [sitemap](https://recodive.com/sitemap.md) for all pages.