Withdrawal Rights

Right of Withdrawal / Cancellation Policy

Last Updated: December 2025

Information on the Right of Withdrawal for Consumers

1. Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us:

Recodive oHG
Möllendorffstraße 108, 10367 Berlin, Germany
Email: [email protected]

You must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

2. Effects of Withdrawal (When Applicable)

Legal Notice: EU law requires us to inform you about withdrawal effects, even though they don't apply to PreMiD Premium subscriptions where you waive this right.

Important: This section only applies to situations where the right of withdrawal has NOT been waived. For PreMiD Premium subscriptions, you explicitly waive this right to receive immediate service access (see Section 3 below).

In cases where withdrawal rights apply, if you withdraw from a contract, we shall reimburse all payments received from you without undue delay and not later than 14 days from the day we are informed about your decision to withdraw.

However, for PreMiD Premium subscriptions, no refunds are provided because you waive your withdrawal right by requesting immediate service commencement.

3. IMPORTANT: Waiver of Right of Withdrawal for Digital Services

Immediate Service Commencement

Please note: For PreMiD Premium subscriptions, you explicitly request that we begin providing the digital service immediately upon purchase.

By purchasing PreMiD Premium, you acknowledge and agree that:

You explicitly request immediate performance of the digital service
You wish to access Premium features without waiting 14 days
You understand that by requesting immediate service commencement, you waive your 14 days right of withdrawal
Once the service begins, you cannot withdraw from the contract and receive a refund

Why This Matters

Digital services like PreMiD Premium provide immediate access to features and benefits. Under EU law, if we begin providing the service immediately at your request, you lose the standard 14 days withdrawal right that applies to other types of purchases.

4. Cancellation vs. Withdrawal

Important Distinction

Right of Withdrawal: The legal 14 days period to cancel without reason (waived for immediate digital services)
Subscription Cancellation: You can always cancel your subscription for future billing periods

How to Cancel Your Subscription

You maintain the right to cancel your subscription at any time:

Log into your PreMiD account
Navigate to subscription settings
Click "Cancel Subscription"
Your Premium features remain active until the end of your current billing period

5. Model Withdrawal Form

If you wish to withdraw from a contract (where applicable), you may use this form:

To: Recodive oHG, Möllendorffstraße 108, 10367 Berlin, Germany
Email: [email protected]

I/We () hereby give notice that I/We () withdraw from my/our (*) contract for the following service:

Service: PreMiD Premium Subscription

Ordered on ()/received on (): _________________

Name of consumer(s): _________________

Address of consumer(s): _________________

Email address: _________________

Date: _________________

Signature of consumer(s) (only if this form is notified on paper): _________________

(*) Delete as appropriate.

6. Exceptions to the Right of Withdrawal

According to § 356 para. 4 BGB and Article 16 of the Consumer Rights Directive 2011/83/EU, the right of withdrawal expires for digital services when:

The service has been fully performed, and
Performance began with your prior express consent, and
You acknowledged that your right of withdrawal would expire upon complete performance by the entrepreneur

This exception applies to PreMiD Premium subscriptions when you request immediate access to Premium features and consent to service commencement.

7. Frequently Asked Questions

Can I get a refund if I change my mind after purchasing?

If you agreed to immediate service commencement (which is required to access Premium features instantly), you cannot receive a refund under the right of withdrawal. However, you can cancel future renewals at any time.

What if I didn't use the Premium features?

The waiver of withdrawal rights applies once the service is made available to you, regardless of actual usage.

What about technical issues or service problems?

This withdrawal policy doesn't affect your statutory rights regarding defective services. If you experience technical issues, please contact our support team.

Can I still cancel my subscription?

Yes! You can cancel your subscription at any time to prevent future charges. This is different from the right of withdrawal and remains available throughout your subscription.

8. Contact for Questions

If you have questions about the right of withdrawal or cancellation:

Customer Support:
Email: [email protected]
Address: Recodive oHG, Möllendorffstraße 108, 10367 Berlin, Germany

9. Legal References

This withdrawal policy is based on:

Directive 2011/83/EU on Consumer Rights
§ 312g BGB (German Civil Code)
§ 356 BGB (German Civil Code)
§ 355 BGB (German Civil Code)

By purchasing PreMiD Premium, you acknowledge that you have read and understood this withdrawal policy and agree to waive your withdrawal right in exchange for immediate service access.

This document is provided in English for international users. A German version (Widerrufsbelehrung) is available upon request.