Hansho is an iPhone and Apple Watch app that delivers notifications, Live Activities, widgets and alarm-style "pages" (an alert that rings like an alarm and repeats until you acknowledge it) from the services you choose to connect. It has no account, no ads and no tracking.

Email is the best way to reach us. We read everything and answer as soon as we can.

• Help or a problem: [email protected]. See "Reporting a problem" below for what to include.
• Privacy requests: [email protected]. See the Privacy Policy.
• Ideas and feedback: [email protected]. Tell us what would make Hansho better for you.

[TO CONFIRM: support hours or expected response time, if any should be stated]

Pairing a Sender

A sender is a service, run by you or by someone you trust, that sends messages to your devices. To connect one, scan the QR code the sender shows you with Hansho, or open the pairing link the sender gives you on your iPhone. Hansho only shows messages from senders you have paired.

Unpairing a Sender

You can unpair a sender at any time, in Hansho on your iPhone or on the sender's side. After you unpair, that sender can no longer send you messages through Hansho. The sender may keep its own records. For those, contact the sender.

Common Questions

I'm not getting notifications.
Check that notifications for Hansho are allowed (Settings › Notifications › Hansho). Check your Focus modes and whether Hansho is allowed to send Time Sensitive notifications. Check the silent switch and Low Power Mode, which can delay or quiet notifications.

A page doesn't ring.
Allow Alarms for Hansho in iOS Settings. Alarms override the silent switch, so a page should ring even when your iPhone is on silent once Alarms are allowed.

My Apple Watch doesn't receive anything.
Install the Hansho app on the Watch and open it once. Keep your iPhone nearby until the Watch has finished joining your pairings.

My iPhone and Apple Watch don't agree.
Both devices need to be signed in to iCloud with the same Apple Account. Pairings, channel settings and read or acknowledged state sync between your own devices through your private iCloud storage.

Messages are missing on a new device.
Messages are stored on each device, and each device keeps only what it received itself. A new device therefore starts without the messages your other devices received before it joined.

A message is wrong or I have a question about its content.
Messages come from the sender, not from us. Questions about a specific sender's messages or about the data a sender holds about you must go to that sender. We cannot read your messages and have no access to the sender's records.

Does Hansho guarantee delivery?
No. Delivery is best-effort and depends on Apple's push service, the network, the sender and your device settings. Do not rely on Hansho as the only safeguard in a situation where a missed or late message could endanger anyone. See the Terms of Use.

Reporting a Problem

When you write to [email protected], please include:

• Your iOS and watchOS versions.
• The Hansho version and build number.
• What happened and what you expected.
• Please do not send passwords, pairing links, QR codes or other secrets.

Privacy

Hansho has no account with us. See the Privacy Policy and the Terms of Use.